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After the cartridge is inserted into the printer,
why does the printer not recognise the cartridge? |
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Take the cartridge out and reinstall it again.
Use a dry cloth or paper tissue to clean the chip and reinstall
it. |
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Sometimes when a OEM cartridge is installed, a warning prompt
states that "Non-genuine cartridge is installed, continue?"
why does this happen? |
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Warning prompt is set by the printer manufacturer.
Click YES to continue printing.
There is no impact on printer and printing quality. |
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When a new cartridge is inserted, the printer sometimes states
the new cartridges to be half full. Why does it happen? |
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WThe printer only estimates the level of the
ink in the cartridge. It is not a precise measurement.
The new cartridges should be full and should last as long as
normal.
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Nothing prints out or color absence exists when new cartridge(s)
are installed. Why does it happen? |
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Ensure that you have purchased the correct
cartridge for your printer.
Make sure the printhead works normally. Conduct printhead cleaning
if it's dry or blocked.
Make sure the yellow sealing label is removed before installation.
Absolutely, make sure the air holes are printed for cartridges
with a yellow pin attached (non-yellow sealing lable cartridge). |
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Vertical lines are not aligned or vertical banding appears.
How do I align the print head on my printer? |
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First make sure you are using the most current
version of the printer driver.
Most printers will have a utility function which will give you
an option to allign the printer head. Follow the instructions
on the screen.
Make sure to use the printer's power switch to turn off the
printer, otherwise the settings will not be saved.
If you have already tried to align the print head and did not
have any success, try turning high speed off in the printer
driver settings . |
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Only garbled text is printing. Why? |
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The interface cable may not be securely connected.
Turn off the printer and computer. Disconnect and reconnect
the cable on both the printer and computer.
Make sure the printer is directly connected to the computer
and not through a pass through device such as a switchbox. Make
sure the printer cable is fully-shielded and meets the printer's
specifications (a fully shielded IEEE-1284.4, D4 mode, compliant
parallel cable is recommended with a length of 6 feet or less
if you are using a PC).
If you are only experiencing the issue when trying to print
from Windows, make sure you are using the correct driver. Select
your default printer driver. Check for and delete any stalled
print jobs. |
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Sometimes when a OEM cartridge is installed, a warning prompt
states that "Non-genuine cartridge is installed, continue?"
why does this happen? |
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Warning prompt is set by the printer manufacturer.
Click YES to continue printing.
There is no impact on printer and printing quality. |
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When I print a sheet, the colours do not exactly match the
ones displayed on my screen. |
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Differing monitor drivers will produce slightly
different colours and therefore the colours displayed on your
screen will always be slightly different than the ones that
your printer prints.
You could try to match them but each program uses a slightly
different driver and therefore each colour scheme is slightly
different. |
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If we order do the cartridges come in your package? |
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We have our own package design but could also
help you to promote your own brand by providing label packaging
and service according to your special requirement. |
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What ｀s the warranty procedure? |
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If a product to be defective in material or
workmanship during the warranty period,we will,at our sole option,replace
the product,provided the purchaser adheres to certain return
authorization procedures and guidelines. |
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One stop solution |
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From individual product packaging to cargo
arrangement,our professional staff will take care of every necessary
step to ensure safe,fast and accurate delivery of your order. |
